4 December 2018

Andrew Goldsworthy, Acting Director Consumer Affairs and Fair Trading

Dangers of ticket resale websites

Tasmanian consumers have been urged to take steps to ensure they are not being ripped off by ticket resale websites when trying to buy tickets to major events such as the Red Hot Chilli Peppers concert.

Consumers who search online for tickets after events have sold out quickly through the official ticket outlets are often directed to unofficial resale websites that have paid to have their ads appear at the top of search engine rankings.

These resale websites have often bought up large numbers of tickets which means consumers miss out or have to pay inflated prices.

Anyone considering buying tickets from websites other than the official ticket seller should check that the site is offering legitimate tickets with suitable processes to protect their purchase.

Consumers should:

• Be wary of online search results and use the official ticket seller before any general online search.
• Check the artist or event official site for details about official ticket sales or recommended outlets.
• If buying from a reseller site, check the event and venue conditions restrictions on resale tickets to avoid the possibility of being refused entry.
• Always use a secure website and check on buyer protections for problems such as purchasing a non-valid ticket. Try to verify the ticket by confirming a seat allocation with the venue.
• Keep all transaction records in case you need to seek a refund or seek any redress from the reseller.
• If you purchase tickets from a private seller, remember the Australian Consumer Law does not apply to private transactions.

Further information can be found at http://consumerlaw.gov.au/tickets/ or by contacting Consumer, Building and Occupational Services on 1300 654 499.

More Media Releases from Members