Another High Satisfaction Rating for Ambulance Tasmania Fri 19 October 2012 Michelle O'Byrne Minister for Health The Minster for Health, Michelle O'Byrne, congratulated Ambulance Tasmania staff for the outstanding results achieved in a survey of patient satisfaction released today. Ms O'Byrne said the results, released by the national Council of Ambulance Authorities, were testament to the professionalism and skill of Tasmania's emergency workers. "Tasmanians have access to a very high standard of care and treatment, a fact borne out by these results - 98 per cent of respondents were satisfied or highly satisfied with the service they received from Ambulance Tasmania. "We saw a five per cent increase, up to 97 per cent, in the rate of respondents satisfied with the conditions of their trip to hospital - the huge fleet replacement program of the last five years is improving the patient experience. Ms O'Byrne said 97 per cent of Tasmanians were satisfied with the time the ambulance took to arrive, a one per cent improvement on last year. "Demand has increased across the board for health services and AT is not immune but clearly patients believe emergency help is getting to them quickly enough," she said. The ratings for the care paramedics took when attending patients was 99 per cent, the standard of treatment received from paramedics was 98 per cent and the satisfaction with the emergency call operator was 99 per cent. "Despite the outstanding results, AT will study the survey to see whether any further improvements can be made," Ms O'Byrne said. "AT is striving for excellence in every area and while it's travelling well, there is always room for improvement." Ms O'Byrne said there are a range of initiatives underway to improve ambulance services including additional paramedics for Kingston, the trial of a new first intervention vehicle, the adoption of new clinical guidelines and the expansion into new care models for paramedics."These are all part of AT's constant campaign for excellence, to meet changing community expectations and to move in line with the fast paced healthcare environment."